Frequently Asked
Questions

Lolland Cleaning is a professional cleaning company based in Nakskov, Lolland, Denmark. We provide a wide range of cleaning services to businesses, residential properties, schools, retail stores, and construction sites across Lolland and the surrounding regions. Founded over 8 years ago, we have grown to serve over 500 active clients and are known for our reliability, quality, and environmentally responsible approach.

Absolutely. Every member of our cleaning team undergoes a thorough background check before being hired. All staff receive professional training in cleaning techniques, health and safety, product handling, and customer service. We are also fully insured, so you can have complete peace of mind when our team is in your space.

Yes. Lolland Cleaning carries full professional liability insurance and employer's liability insurance. In the unlikely event of any accidental damage during a cleaning visit, you are fully covered. We can provide proof of insurance upon request.

No, you don't need to be present. Many of our clients provide us with a key, access code, or arrange for us to be let in by a building manager. All our staff are vetted and trusted. If you prefer to be present for the initial clean, that's completely fine — many clients choose to do so just for peace of mind.

We offer five main categories of cleaning services: (1) Office & Corporate Cleaning, (2) Residential & Apartment Building Cleaning, (3) Schools, Kindergartens & Public Facilities Cleaning, (4) Retail Stores & Commercial Space Cleaning, and (5) Post-Construction Cleaning. Each service is fully customisable to your specific needs and environment.

Yes! We understand that many businesses cannot have cleaning done during their operating hours. We offer flexible scheduling including early mornings (from 06:00), evenings, and weekends. We'll work around your schedule to ensure minimum disruption to your operations.

Yes, post-construction cleaning is one of our specialist services. We remove all dust, plaster residue, paint splatters, adhesive marks, and debris left after building or renovation work. We clean windows, floors, sanitary fittings, and all surfaces to prepare the space for handover or occupancy. This is a one-time deep-clean service.

Yes. We provide move-in and move-out cleaning for both furnished and empty apartments. This includes deep cleaning of all rooms, kitchen appliances, bathrooms, windows, and floors. It's a great option for landlords and property managers who need to prepare a unit for new tenants, or for tenants who want to leave the property in pristine condition.

Our pricing is always tailored to your specific needs. We take into account the size and type of space, the frequency of cleaning, the specific tasks required, and any special requirements. We provide a free, no-obligation quote after an initial consultation — either remotely or with a site visit. There are no hidden fees.

We believe in earning your trust through excellent service, not locking you into long contracts. We offer flexible arrangements — from one-time cleans to ongoing weekly or monthly service agreements. For regular clients, we do offer preferential pricing for longer commitments, but there is no obligation.

Yes, absolutely. All of our quotes are completely free and come with no obligation whatsoever. Simply contact us via our contact form, email, or phone, and we'll arrange a consultation. For larger or more complex spaces, we prefer to do a site visit to give you the most accurate quote possible.

In most cases, we can begin service within a few days of agreeing on a plan. For urgent one-off cleans (such as post-construction or emergency cleaning), we often have availability within 24–48 hours. Contact us and we'll do our best to accommodate your timeline.

We understand that circumstances change. We ask for at least 48 hours' notice for cancellations or rescheduling where possible. Our team will work with you to find an alternative time that suits your needs. We try to be as flexible and accommodating as possible.

In most cases, we do not work on public holidays. However, for clients with critical needs (such as hospitals, care facilities, or urgent post-event cleaning), we can arrange service on holidays by prior agreement. Please contact us in advance to discuss your requirements.

Yes. We exclusively use certified eco-friendly, non-toxic cleaning products that are safe for children, pets, and people with sensitivities or allergies. Our school and kindergarten cleaning service in particular uses products specifically designed for child-safe environments, meeting the highest Danish health and safety standards.

Environmental responsibility is at the core of how we operate. All our cleaning products are biodegradable, certified eco-friendly, and free from harmful chemicals. We also minimise plastic waste by using refillable containers and concentrates wherever possible. Our goal is to leave your space clean without harming the planet.

Yes. Our teams arrive fully equipped with professional cleaning tools, machines, and all necessary products. You don't need to provide anything. If you have a preference for specific products (for example, fragrance-free due to allergies), simply let us know and we'll accommodate wherever possible.

We stand behind the quality of every clean we perform. If you're not completely satisfied with the result, contact us within 24 hours and we will return to address any concerns — at no additional cost. Our goal is to exceed your expectations on every visit, and your feedback helps us maintain our high standards.

Quality consistency is a priority for us. We use detailed cleaning checklists for each type of service, conduct regular supervisor inspections, and follow up with clients after each visit. We also conduct ongoing training for all staff. Each regular client is assigned a dedicated account manager who monitors their service and is the first point of contact for any feedback.

Wherever possible, we assign the same team to each client. Consistency is important — a familiar team knows your space, your preferences, and your specific requirements, which leads to better results. If a team member is unavailable, we ensure their replacement is fully briefed on your requirements before arriving.